Terms of Service

Welcome to this website. These Terms of Service govern your access to and use of the website, including any purchases made through it. By using the website or placing an order, you agree to be bound by these Terms and the related policies referenced herein.

If you do not agree with these Terms, please discontinue use of the website.

1. Eligibility and Use

By using the website, you confirm that you have the legal capacity to enter into a binding agreement under applicable law.

You agree to use the website only for lawful purposes and in a manner that does not disrupt, damage, or interfere with its operation, availability, or security.

2. Account and Order Information

When placing an order, accurate, current, and complete information may be required. You are responsible for ensuring that all details submitted during checkout are correct.

Orders submitted with false, incomplete, or misleading information may be delayed, cancelled, or refused.

3. Products and Availability

Product descriptions, images, specifications, availability, and pricing are provided for reference and may be updated or adjusted at any time without prior notice.

Product colours, finishes, or proportions may vary slightly due to screen settings, lighting conditions, or manufacturing processes.

4. Pricing and Currency

All prices are displayed in British Pounds (GBP) unless otherwise stated. The price shown at checkout represents the total amount payable for the order.

If a pricing error is identified, the right is reserved to correct the error and cancel or adjust the affected order prior to dispatch.

5. Payment

Payment must be completed at the time an order is placed using one of the accepted payment methods displayed on the website.

Payments are processed securely through third-party payment service providers. Full payment card details are not stored on the website.

6. Orders and Acceptance

Placing an order constitutes an offer to purchase. Orders are accepted only after successful payment authorisation and order confirmation.

The right is reserved to refuse or cancel an order due to stock limitations, payment issues, technical errors, or suspected misuse of the website.

7. Shipping and Delivery

Shipping terms, processing times, and delivery estimates are governed by the Shipping Policy.

• We deliver orders within the United Kingdom
• Orders placed before 18:00 (local time) are processed the same day. Orders placed after 18:00, or on weekends and public holidays, are processed on the next business day
• Orders are processed within 1–3 business days, with delivery taking approximately 7–16 days after dispatch

Delivery timelines are estimates only and may be affected by factors outside reasonable control, including carrier operations, customs procedures, or weather conditions.

For full details, please refer to the Shipping Policy.

8. Order Cancellation

Order cancellations are subject to the Order Cancellation Policy. Key terms include:

• Orders may be cancelled within 36 hours of placement if they have not yet been dispatched
• Orders that exceed 36 hours or have already entered dispatch cannot be cancelled
• If an order can no longer be cancelled, the product may still be returned after delivery in accordance with the returns process.

Further details are available in the Order Cancellation Policy.

9. Returns and Refunds

Returns and refunds are handled in accordance with the Returns, Refunds and Exchange Policy. The main conditions include:

• We do not offer exchanges due to centralized inventory and logistics processes. If a different item is needed, please return the original product and place a new order
• Returns are accepted within 60 days of confirmed delivery
• Refunds are issued to the original payment method within 1–3 business days after return verification, subject to payment provider or financial institution processing times

Further details are available in the Returns, Refunds and Exchange Policy.

10. Intellectual Property

All content available on the website, including text, images, graphics, layouts, and software, is protected by applicable intellectual property laws.

Content may not be copied, reproduced, modified, distributed, or used for commercial purposes without prior written permission.

11. Prohibited Conduct

You agree not to:

• Use the website for unlawful or unauthorised purposes
• Attempt to gain unauthorised access to systems or data
• Interfere with website functionality or security
• Submit false, misleading, or fraudulent information

12. Third-Party Links

The website may contain links to third-party websites for reference purposes. No responsibility is taken for the content, availability, or practices of third-party sites.

13. Disclaimer

The website and its content are provided on an “as is” and “as available” basis, to the extent permitted by law.

14. Limitation of Liability

To the maximum extent permitted by law, liability for any claim arising from use of the website or purchase of products is limited to the amount paid for the relevant order.

15. Privacy and Cookies

Use of the website is also governed by the Privacy Policy and Cookies Policy, which explain how personal data and cookies are handled in line with UK GDPR principles.

16. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles.

17. Changes to These Terms

These Terms may be updated periodically. Any changes take effect immediately upon publication on the website. Continued use of the website constitutes acceptance of the revised Terms.

18. Contact Information

For questions regarding these Terms or use of the website, please contact us using the details below:

• Address: APT BLK 468 HOUGANG AVENUE 8 #10-1506, SINGAPORE 530468, SINGAPORE
• E-mail: revenue@sofamyio.com
• Phone: +65 (895) 86280
• Customer Support Hours: Monday to Friday, 09:00 – 18:00 (Local Time). Enquiries received outside these hours or on public holidays will be responded to on the next business day