Shipping Policy

This Shipping Policy explains how orders placed through sofamyio.com are processed, dispatched, and delivered. The information below is intended to provide clear expectations regarding shipping fees and delivery timelines.

1. Shipping

We deliver orders within the United Kingdom. A flat shipping fee of £3 (GBP) applies to all orders placed on the website.

This fee is displayed at checkout before payment is completed. Prices displayed include VAT and standard delivery costs.

2. Order Cut-Off Time

Orders placed before 18:00 (local time) on business days are processed on the same day.

• Orders placed after 18:00 will be processed on the next business day
• Orders placed on weekends or public holidays will be processed on the following business day

3. Order Processing Time

Once an order is confirmed, processing typically takes 1–3 business days. This includes order verification, preparation, and handover to the delivery carrier.

4. Delivery Timeframe

After dispatch, delivery is generally completed within 7–16 days. Delivery times are estimates and may vary depending on destination, carrier operations, or other external factors.

5. Delivery Delays

While reasonable efforts are made to meet estimated delivery timelines, delays may occur due to circumstances beyond control, such as weather conditions, customs procedures, or carrier-related issues.

6. Contact Information

If you have any questions regarding shipping fees, order processing, or delivery status, please contact us using the details below:

• Address: APT BLK 468 HOUGANG AVENUE 8 #10-1506, SINGAPORE 530468, SINGAPORE
• E-mail: revenue@sofamyio.com
• Phone: +65 (895) 86280
• Customer Support Hours: Monday to Friday, 09:00 – 18:00 (Local Time). Enquiries received outside these hours or on public holidays will be responded to on the next business day