Privacy Policy

This Privacy Policy explains how personal information is collected, used, stored, and protected when you access or make a purchase through sofamyio.com. The aim is to ensure transparency and responsible handling of personal data in accordance with applicable data protection principles.

1. Information Collected

Personal information may be collected when you browse the website, place an order, or contact customer support. The information collected is limited to what is necessary for providing services.

• Contact details such as name, email address, optional phone number, and delivery address
• Order-related information including items purchased and transaction references
• Technical data such as IP address, browser type, and device information

2. Use of Personal Information

Personal information is used solely for legitimate purposes related to website operation and order fulfilment.

• Processing and delivering orders
• Providing customer support and responding to enquiries
• Managing payments and preventing unauthorised transactions
• Improving website performance and user experience

3. Legal Basis for Processing

Personal data is processed on lawful grounds, including performance of a contract, compliance with legal obligations, and legitimate operational interests. Consent is obtained where required by law.

4. Data Sharing

Personal information is not sold or rented. Data may be shared only where necessary to support service delivery.

• Delivery and logistics partners for order fulfilment
• Payment service providers for secure transaction handling
• Regulatory authorities where legally required

5. Data Retention

Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting obligations.

6. Data Security

Appropriate technical and organisational measures are implemented to protect personal information against unauthorised access, loss, alteration, or disclosure.

7. Your Rights

You may have rights in relation to your personal data, including the right to access, correct, restrict, or request deletion of your information, subject to applicable laws.

Requests relating to personal data may be submitted using the contact details provided below.

8. Cookies and Similar Technologies

The website uses cookies and similar technologies to support functionality and analyse usage. Further details on cookie usage are available in the Cookies Policy published on the website.

9. Policy Updates

This Privacy Policy may be updated periodically to reflect changes in legal requirements or data handling practices. Updated versions will be published on this page.

10. Contact Information

If you have any questions regarding this Privacy Policy or the handling of personal information, please contact us using the details below:

• Address: APT BLK 468 HOUGANG AVENUE 8 #10-1506, SINGAPORE 530468, SINGAPORE
• E-mail: revenue@sofamyio.com
• Phone: +65 (895) 86280
• Customer Support Hours: Monday to Friday, 09:00 – 18:00 (Local Time). Enquiries received outside these hours or on public holidays will be responded to on the next business day