Get in Touch

1. Customer Support Scope

Support is available for questions about product details, order status, shipping timelines, returns, refunds, and policy-related matters. When contacting support, please include relevant order information where applicable.

2. Contact Channels

You may reach support using the contact methods listed below. Email is recommended for detailed enquiries or where written records are helpful.

3. Response Time

Enquiries received during customer support hours are usually answered on the same business day. Messages sent outside these hours or on public holidays will be responded to on the next business day.

4. Contact Information

Please use the following details to contact customer support:

• Address: APT BLK 468 HOUGANG AVENUE 8 #10-1506, SINGAPORE 530468, SINGAPORE
• E-mail: revenue@sofamyio.com
• Phone: +65 (895) 86280
• Customer Support Hours: Monday to Friday, 09:00 – 18:00 (Local Time). Enquiries received outside these hours or on public holidays will be responded to on the next business day