What is your order cancellation policy?
Orders may be cancelled within 36 hours of placement, provided they have not entered the dispatch process. Once an order has been prepared for shipping or exceeds the 36-hour window, cancellation is no longer possible. In such cases, the item may still be returned after delivery according to the returns process.

Can I change my order after placing it?
Order changes are only possible within 36 hours of placement and before dispatch. After this time, modifications cannot be made due to processing and logistics arrangements.

When is my order confirmed?
An order is confirmed once payment has been successfully authorised and a confirmation message has been sent. Processing begins after confirmation.

How long do I have to return an item?
Items may be returned within 60 days of confirmed delivery, provided they meet the return conditions outlined in the returns policy.

Do you offer exchanges?
An exchange service is not provided. Due to inventory allocation and logistics handling for furniture items, customers are asked to return the original item and place a new order if a different product is required.

Is a return label included?
Yes, a return shipping label is included inside the parcel at the time of delivery and can be used to return the product.

When will I receive my refund?
Refunds are initiated within 1–3 business days after the returned item is received and inspected. The time for funds to appear in your account depends on your bank or payment provider.

How much does shipping cost?
A flat shipping fee of £3 applies to all orders. The shipping cost is shown at checkout before payment is completed.

When will my order be processed?
Orders placed before 18:00 (local time) on business days are processed the same day. Orders placed after 18:00, on weekends, or on public holidays are processed on the next business day.

How long does delivery take?
Order processing usually takes 1–3 business days. After dispatch, delivery is estimated to take 7–16 days. Delivery times are estimates and may vary due to external factors.

What payment methods are accepted?
The website accepts major card payments, including VISA, Mastercard, American Express, and JCB.

Is my payment information secure?
Yes. Payments are processed through secure third-party payment service providers, and full card details are not stored on the website.

How is my personal information used?
Personal information is used only for order processing, delivery, customer support, and website operation, in line with applicable data protection laws.

Does the website use cookies?
Yes. Cookies are used to support website functionality, remember preferences, and analyse site performance. Cookie settings can be managed through your browser.